Wikis great for staff to use to enhance that customer service...check out
Grand Rapids Public Library wiki, looks really useful for customers
http://www.grpl.org/wiki/index.php/Main_Page,
covering readers resources (fiction)
e.g. http://www.grpl.org/wiki/index.php/Chick_Lit
to resources by topic (non-fiction)
e.g. http://www.grpl.org/wiki/index.php/Food
I guess the challenge for Manukau Libraries to do something like this would be people resources and/or time to set this up and keep it current. Wikis probably work well if you have to be a registered user to edit rather than open to all to edit.
Well have only just begun to explore wikis...but some ideas for our library could be...
...maybe a library wiki for such things as Manix, where teens can add in their book reviews, hot books etc.
...maybe a wiki for the children's/YA librarians where they could post activity/event ideas that worked well or didn't work well to share with each others.
...what about a wiki for on useful/interesting/relevant articles/books/websites read or found e.g. about customer service, team day ideas, great public library innovations etc
mustard greens
11 years ago
